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Managed IT Services

If you are a Small or Medium Size Business, it’s unlikely you have a full-time IT person on staff. But you still need to keep your users and devices protected and your network running smoothly. You also need to support your employees every time they need help with IT problems.

Pronto Tech’s Managed IT Services provide your business with peace of mind: we take full responsibility for your network, protect your IT assets, and provide unlimited Help Desk for your employees.

Why do you need Pronto Tech Managed IT Services?

As the business owner, you have more important things do to than applying patches to computers and fixing Outlook: you have a business to run. You can ignore your IT infrastructure, hope for the best, and wait until there is a problem to fix it. 

This band-aid approach may end up being very expensive. Consider this:

  • A preventable problem can take your business offline, costing you a lot of money.

  • If you don't have a good backup (and check it daily), you may lose all your files if you get hit by a ransomware attack.   

  • If you don't have the right security in place you may lose sensitive information that may damage your business reputation.

  • If you are in a regulated industry, you have to comply with the current regulations.

  • Your IT costs are entirely unpredictable.

Pronto Tech Managed IT Services Benefits

  • All your devices are protected, patched, and critical information is backed up and secure.

  • Accessing your information (onsite and offsite) is monitored and protected from unauthorized users.

  • The necessary controls are in place to comply with industry regulations.

  • Your network is proactively monitored allowing for potential problems to be detected and fixed avoiding costly downtimes.

  • 24×7 Help Desk Support. An IT expert is a phone call away: 24 hours a day, 7 days a week, and yes, including holidays.

  • Predictable IT Expenses: Our pricing is based on a Flat Fee which includes Unlimited Help Desk Support.

How does Pronto Tech Managed IT Services work?

Monitoring

Using specialized monitoring tools we monitor and manage devices to ensure the installed software is up to date, and the operative system is patched. Most issues are detected early and fixed before it causes costly downtimes.

Security

We monitor the security status of all managed devices, making sure devices are in compliance with the security policies. Monitoring policies are put in place to detect and prevent unauthorized access to the business data.

Help Desk

We help your users with any IT issues they may have. Our certified IT experts will provide support to your employees 24×7 by phone, chat or email.

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