Case Study: How Pronto Tech's Onsite IT Support Resolved Critical Network Issues for a Property Management Firm

A growing property management firm in the DC Metro area, was struggling with constant connectivity issues—VoIP phones were dropping calls, internet speeds were inconsistent, and staff productivity was suffering. Despite having a gigabit Fios internet connection, their IT environment was failing them. After months of frustration and limited remote support from an out-of-state MSP, they reached out to Pronto Tech for a hands-on solution.

The Challenge

With around 20 computers and a busy team relying on cloud-based apps and voice communications, the property management firm couldn’t afford downtime. Their former provider offered remote-only support with no local presence, leaving on-site issues unresolved for weeks.

Key issues included:

• Frequent VoIP call drops and lagging internet

• Unexplained network slowdowns

• Disorganized cabling and unmanaged equipment

• Office 365 accounts without proper security or user management

• No centralized identity or access control

They needed an MSP who could provide not only reliable managed IT services, but also in-person troubleshooting, strong IT consulting, and a clear IT strategy for stability moving forward.

The Onsite Assessment & Discovery

Pronto Tech deployed a technician for a full onsite evaluation—a major differentiator from their previous provider. Using specialized diagnostic software and cabling tools (including toners), we quickly identified multiple hidden problems:

• Damaged Ethernet cables causing unstable connections

• A network loop in one of the switches that was crashing the LAN intermittently

• Switches on the floor, improperly ventilated and exposed to physical damage

• No centralized device or user management—none of their computers were joined to Azure Active Directory

These types of issues are difficult (or impossible) to diagnose remotely. Our ability to provide in-person IT consulting allowed us to get to the root of the problem fast.

The Solution

Over a two-week period, Pronto Tech delivered a comprehensive onsite and remote solution:

• Replaced all damaged cabling and removed the network loop

• Properly installed and mounted all networking hardware

• Replaced unmanaged switches with business-grade managed switches

• Installed a UTM (Unified Threat Management) firewall/router for added security and better network visibility

• Joined all computers to Azure Active Directory to streamline user identity and policy enforcement

• Reviewed and optimized their Microsoft 365 licenses, reducing costs and improving security settings

We also installed remote monitoring and management tools on all endpoints to ensure ongoing visibility, proactive maintenance, and faster response to future issues.

The Results

Within days, the property management firm saw a complete turnaround:

• VoIP phones became stable and reliable

• Internet speeds matched the full potential of their Fios connection

• Office 365 security was enhanced, and staff had smoother access to email and files

• IT issues dropped significantly, thanks to our proactive management and structured IT strategy

Looking Ahead

The property management firm now rely on Pronto Tech for both remote support and onsite managed IT services when needed. They're no longer just reacting to problems—they're working with a provider that helps them build a secure, scalable IT foundation.

Their expectations going forward are clear: solid network performance, fast response times, and a partner that helps them plan—not just patch—their technology. With Pronto Tech's local presence and deep expertise in IT consulting, they have peace of mind and a clear path for future growth.

Conclusion:

This case study highlights the value of working with a local MSP that provides more than just remote helpdesk services. Pronto Tech’s ability to combine strategic IT consulting, reliable managed IT services, and responsive onsite support made a measurable difference for the property management firm.

If your business is dealing with ongoing IT frustrations or looking to improve your overall IT strategy, contact Pronto Tech to learn how we can help.