Terms and Conditions

SMS Terms & Conditions: Pronto Tech offers SMS support services.

 

When you opt-in to the service, we will send you a message to confirm your signup.

You can cancel at any time by texting "STOP". We will send you a reply to confirm you have been unsubscribed.

If you want to join again, just sign up as you did the first time and we will start sending messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@pronto-tech.com.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you.

Message frequency varies.

 

Privacy Statement

1. Introduction At Pronto Tech, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our SMS (text messaging) support services.

2. Information We Collect We may collect the following information when you communicate with us via SMS:

Your phone number.

The content of the text messages you send us.

The date and time of your messages.

3. How We Use Your Information We use your information solely for the purpose of providing IT support and customer service, including:

Responding to your support tickets and inquiries.

Sending appointment reminders and status updates.

Troubleshooting technical issues.

No Marketing: We will not use your phone number for marketing or promotional purposes unless you have expressly opted in to a separate marketing list.

4. Information Sharing We do not sell, rent, or share your personal information or phone number with third parties for their marketing purposes. We may share your information only with:

Service Providers: Third-party vendors (like Microsoft) who help us deliver text messages. They are bound by confidentiality agreements.

Legal Requirements: If required by law, court order, or government regulation.

5. Data Security We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, please be aware that no method of transmission over mobile networks is 100% secure.

6. Your Choices (Opt-Out) You can stop receiving text messages from us at any time.

To Stop: Reply STOP to any message we send. You will receive a final confirmation message, and then no further texts will be sent.

To Get Help: Reply HELP for contact information.

7. Contact Us If you have questions about this privacy policy, please contact us at: support@pronto-tech.com